Did you order something accidentally on the zomato app and want to cancel it but didn’t find out how to do it? Well then you are at the right place in this article, we are gonna talk about How To Cancel Zomato orders using some easy steps.
Zomato is one of the most popular food delivery apps. It delivers in too many places across the country. From breakfast to late light snacks it fulfills all of your food needs. So if you also have ordered something from Zomato but due to some sudden plan changes you need to cancel the order. Then here’s what you can do to cancel your Zomato order and get your money Refund.
About Zomato
| Zomato | Details |
|---|---|
| Release Date | 10/Jan/2011 |
| Downloads | 10Cr+ |
| Ratings | 4.5 |
| Size | 27 mb |
| Requirements | Android 5.0+ |
| Special Features | Intercity, Zomato Dining, Gold Membership. |
| Download Link | Download Now |
| Customer Care Number | In-app Chat |
Is it Possible To Cancel the Zomato Order?
There can be many reasons behind your order cancellation like mistakenly placed order or you need to add or remove certain food from your order. So the answer to your question is yes. Zomato offers you to cancel an order within a certain period of time and also as long as you as a valid reason for cancellation, you cancel your Zomato order.
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How To Cancel Zomato Order?
If have placed an order and Zomato after that you realise there is some change needed or you don’t need that order anymore then here are some simple steps that you can follow to cancel your order.
- To Begin first open the Zomato app and then click on the profile icon located at the top left corner of the homepage.
- Now Scroll down and select “your order”.
- Search for the order you wish to cancel.
- Tap on the “Support” option.
- Select the “Chat with Us” option. Note there isn’t any customer care number as per Zomato. so you have to cancel your order using the in-app support system.
- Now you have to ask the Zomato Chatbot to Cancel your order simply by selecting the “I Want to Cancel My Order” Option.
- After that, you will have to provide the chatbot with the cancellation reason.
- Finally, the chatbot will ask you to confirm your request. Again Select the “Yes, I Want to Cancel My Order” Option
- That’s it your order is successfully cancelled and will be cancelled.
- You will receive a refund back to your original payment method.
How To Get A Refund From Zomato?
- If your order gets cancelled from the resultants end then you will receive a full refund.
- The Refund will be transferred to your original mode of payment.
- You can receive a partial or zero refund if the a fault on your end. For example; unavailability, wrong address/number, no valid reason for cancellation, after the order gets prepared.
- If you have received food that has quality issues then you can also place a refund request from the support section. Simply follow these steps: Profile>Your Order>Select the Order>Support>Chat with Us>Select your problem.
How Long Does it Take to Get a Refund From Zomato?
Here is the time required to get a refund from Zomato for every payment method.
- Paytm Wallet/Postpaid: Within a few Hours.
- UPI: 2-4 days.
- Debit/Credit Card: Up to 7 days.
- Netbanking: up to 7 days.
How To Contact Zomato Customer Care?
Zomato offers a 24/7 support system in 11 regional languages to help you out. To contact Zomato customer care you can use their in-app chat system to get instant solutions. You can also contact them or mention them on their social media handle about your problem. However, zomato doesn’t have any official contact number so the only way to connect with them is via 24/7 Chat or their official email ID help@zomato.com.
FAQs: How To Cancel Zomato Order
Once the Food is Out for delivery you won’t place a cancellation request.
If you cancel your order before it starts preparation you won’t have to pay anything. However, if the order is prepped then the restaurant can charge you the cancellation amount.
No, you can’t change or add anything to your order once it’s successfully placed.
If you don’t take zomato orders in most cases you will receive partial or even zero refunds.
Conclusion
So in this article, we have tried our best to explain How you can easily cancel your orders on zomato. However, we recommend you double-check your order before placing it and also try to cancel before it gets prepared. In most cases, it leads to food waste and you either get a partial refund or even no refund.
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